This Refund Policy outlines the terms and conditions under which customers may request a return, exchange, or refund for products purchased from Ganpati Arts.
Eligible Products and Exceptions
If you receive a product that is damaged, defective, or different from what you ordered, you may be eligible for a return or refund.
Custom-made, specially designed, or personalized products are not eligible for return or refund unless they arrive damaged or defective.
Returns may not be accepted once the product has been used, assembled, or installed. Please inspect your item upon delivery.
Return/Refund Timeline
Customers must inform us within 7 days of delivery if there is any issue with the product.
We may ask for photos or videos of the item to verify the problem.
Once the issue is confirmed, we will process the return or refund accordingly.
Return Procedure
Contact us via email at support@ganpatiarts.com or call +91 9352663248.
Include your order ID and clear images/videos of the issue.
Follow our instructions to safely pack and return the product in its original packaging.
After inspection, we will initiate your refund or exchange if the product meets the return criteria.
Refunds and Exchanges
Once the returned item is received and inspected, refunds will be processed using the same payment method used during purchase.
Exchanges will be sent once the defective product is returned and verified.
Shipping and handling charges may be deducted where applicable.
Shipping Costs
If the return is due to a verified defect or damage, Ganpati Arts will bear the return shipping cost.
In other cases, customers may be responsible for return shipping expenses.
Policy Updates
Ganpati Arts reserves the right to modify this policy at any time. Any changes will be updated on our website.
All disputes are subject to Indian jurisdiction.